We are confident in the quality of our craftsmanship and we back it up by offering a limited lifetime repair or replacement warranty, on all jewellery sold by Fameo Online Jewellery Boutique. This means, that for as long as the original purchaser owns Fameo branded jewellery, they are warranted against defects in materials or workmanship for a limited lifetime. We also guarantee the mounting for your diamond and coloured stones against all defects in material or workmanship during normal wear and we will repair any precious stones or diamonds in case of loss from the mounting, provided the stone(s) are returned with the jewellery piece.
Our warranty does not cover loss or damage resulting from abuse, mysterious disappearance of the jewellery piece or repair, sizing or any other work done on your jewellery, other than by Fameo or another jewellery company that we have specifically authorized. Our warranty also does not cover white gold jewellery discolouration due to Rhodium plating wearing off.
Any claim arising under Fameo limited lifetime warranty, must be submitted by the original purchaser and shall include proof of purchase and the original warranty card or original Certificate of Authenticity. We will either replace or repair, at no charge to the original purchaser, any parts or components that are found to be defective. Please note, that we are not responsible for or obligated to pay for shipping or other transportation related costs or expenses in connection with any defective products or components that are returned to our facilities.
For more information, please refer to the Warranty policy and limitations.