What if your jewellery breaks?

We, at Fameo Online Jewellery Boutique, pride ourselves in having craftsmen with years of experience and high skills. All of our jewellery is made in-house bringing character and quality to each piece. All gemstones that are used in Fameo branded jewellery have been meticulously selected from specialized markets around the world and our GIA certified gemmologists on staff guarantee that all of our gemstones are accurately identified and graded according to GIA standards.

We are confident in the quality of our craftsmanship and we back it up by offering a limited lifetime repair or replacement warranty, on all jewellery sold by Fameo Online Jewellery Boutique. This means, that for as long as the original purchaser owns Fameo branded jewellery, they are warranted against defects in materials or workmanship for a limited lifetime. We also guarantee the mounting for your diamond and coloured stones against all defects in material or workmanship during normal wear.

We do not guarantee loss or damage resulting from abuse, mysterious disappearance of the jewellery piece or repair, sizing or any other work done on your jewellery, other than by Fameo or another jewellery company that we have specifically authorized. Our warranty also does not cover white gold jewellery discolouration due to Rhodium plating wearing off. Although we will be more then happy to re-rhodium plate your white gold jewellery for a nominal fixed charge of £25, excluding delivery charges.

Finally, please note, that Fameo’s limited lifetime repair or replacement provides coverage for defects in manufacturing only (based upon OUR inspection and sole determination) and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss, theft and deterioration resulting from accident, negligence, or tampering.

To take advantage of Fameo’s Online Jewellery Boutique limited lifetime repair or replacement warranty, please follow our standard return procedures when returning the jewellery for repair or replacement:

Log into your Fameo account and access the Returns Centre where you will be given your RMA number.
Alternatively, please contact our customer service for your RMA number.
Find the personalised pre-paid return label enclosed in your order. There you will find the area to type in your RMA number.
In the "Return purpose" section of the personalised pre-paid return label tick "Return for replacement" or "Return for repair".
Use the pre-paid, personalised return label enclosed in your order and stick it onto your package.
Visit your nearest Royal Mail post office and post you package through the teller.

The total of the return and onward delivery cost will be charged to your account. For more information, please refer to the "Warranty Policy and Limitations" and "Returns and refunds"