What if your jewellery doesn't fit?

If your ring, bracelet or necklace doesn't fit, you can return it for exchange or for free resizing. Please note, that some items cannot be resized and we will have to re-make the item to a larger size. This will require additional materials and we will have to charge for this. For example, eternity rings may require additional gemstones and/or diamonds, bracelets and necklaces additional links. If this is the case, we will contact you with a detailed quote as soon as we receive your return.

Please follow our standard return procedures when returning jewellery for resizing or an exchange:

Log into your Fameo account and access the Returns Centre where you will be given your RMA number.
Alternatively, please contact our customer service for your RMA number.
Find the personalised pre-paid return label enclosed in your order. There you will find the area to type in your RMA number.
In the "Return purpose" section of the personalised pre-paid return label tick "Return for exchange" or "Return for resizing".
Use the pre-paid, personalised return label that was in your order and stick it on to your package.
Visit your nearest Royal Mail post office and post your package through the teller.

The total of the return and onward delivery cost will be charged to your account. For more information about return procedure please refer to the "Returns and refunds "